I have a signature trick related to cell phone carriers: I live in the most remote area in Texas and we only have one cell phone tower that goes out every time the wind blows. The deal is they won't send anyone to repair it until a certain number of customers complain (1-2hr process). So since the tower is actually on our Ranch I now call instead of reporting the outage I asked them if those wires are supposed to be swinging around and sparking a bunch. And then I provide them with the comfort of knowing that land prices are down and a million acre range fire is much cheaper than a similar fire in an urban environment.
You give them easy win, they'll give you an easy win!
I worked for months in a call-center, first in customer service and then as technical support for an ISP. All i heard all day every day was "Sell more, or you'll get fired." I was never in sales.
WTF this is exactly what you have to do in Canada to get a better plan!! Right down to demanding to go to retention services, and the lady has an Aussie accent!!
This sounds identical to some of the people I've had call in (not Rogers). Give me more and I want to pay less. I want to leave. "Okay, I've disconnected your account. Anything else?"
Imagine walking into Walmart and DEMANDING to pay half cost for a gallon of milk because you've been a LOYAL customer for X years. The cashier is going to look at you like you're on drugs.
My new goal is to watch all your videos and put this comment in each of them: "It's OK to talk to yourself and it's OK to answer. Just don't interrupt." Do we have a deal? I'll make an exception. You CAN interrupt.
LOL, funny because it's close to being true only it would take a couple hours being on line with them where upon your battery dies right before you get resolution. I worked 2 years at a call center for Rogers…..When they say they are getting a supervisor they are really just swapping calls with coworkers most of the time. I use to take the most irate people and got them sorted out most of the time, I found if you let them rant they tire themselves out and calm down in the end. Some people would hang up at the first curse word which was allowed as per company policy but I could handle them easily. Their are special plans only retention has access to but sometimes their are consequences with these plans they never tell you about. Great video Julie…..Shows the level of frustration people have very well in such a short video.
This is so true that it hurts. Seriously one of my blind rage pet peeves. Julie, you are too inside of my head for my liking…and I'm a fellow Torontonian. You are a truly amazing, hilarious person and keeping me semi-sane during 2020!
“I want unlimited data. My friends says he get it for 40 bucks a month and that’s what I want!” I was literally crying. This is a word-for-word excerpt from my life, complete with the aforementioned friend, who by the way coaches you on the whole thing. Where do you think she got the Post-It Notes from?
@julienolke
August 7, 2025 at 7:42 pm
If you enjoyed this sketch, please Like and Subscribe! 🥓🤠🤸♀️🏆🙆♀️
@ANGELDEJESUSHERNANDEZMEDEL
August 7, 2025 at 7:42 pm
Termine aquí buscando videos de conversaciónes en ingles jajajaja
@sottx8268
August 7, 2025 at 7:42 pm
You should just switch to Belus
@dylanmullan2993
August 7, 2025 at 7:42 pm
“I’m going to murder everyone stack up all their bodies and make a cell tower of my own” that’s one for the textbooks right there
@timbuktu8069
August 7, 2025 at 7:42 pm
I really imagined Julie on the other end of the phone with a desk full of post-its
Customer threatens this, say that.
@FrancisVergara
August 7, 2025 at 7:42 pm
This is amazing.
@Delsanar
August 7, 2025 at 7:42 pm
75 a month for 1 gig lol.
@brandtbuchanan5526
August 7, 2025 at 7:42 pm
I have a signature trick related to cell phone carriers:
I live in the most remote area in Texas and we only have one cell phone tower that goes out every time the wind blows. The deal is they won't send anyone to repair it until a certain number of customers complain (1-2hr process). So since the tower is actually on our Ranch I now call instead of reporting the outage I asked them if those wires are supposed to be swinging around and sparking a bunch. And then I provide them with the comfort of knowing that land prices are down and a million acre range fire is much cheaper than a similar fire in an urban environment.
You give them easy win, they'll give you an easy win!
@ireallyreallyhategoogle
August 7, 2025 at 7:42 pm
I worked for months in a call-center, first in customer service and then as technical support for an ISP.
All i heard all day every day was "Sell more, or you'll get fired."
I was never in sales.
@EdwardT9
August 7, 2025 at 7:42 pm
WTF this is exactly what you have to do in Canada to get a better plan!! Right down to demanding to go to retention services, and the lady has an Aussie accent!!
@kameljoe21
August 7, 2025 at 7:42 pm
I would like to see this where she talks to Mint mobile and somehow connects to Ryan Reynolds.
@birchflash
August 7, 2025 at 7:42 pm
Two things. There should be 40 minutes in a queue and the brawl should be five times that long. But it's ok.
@willgold9705
August 7, 2025 at 7:42 pm
The shift in music along with wiping the sweat away was perfect!
@audgechew
August 7, 2025 at 7:42 pm
This conversation would have taken from day to night, with a million intermission jingles and at some point you do karaoke with.
@jeremyhatesgoogle
August 7, 2025 at 7:42 pm
It's so accurate!
@SilencerNate
August 7, 2025 at 7:42 pm
This sounds identical to some of the people I've had call in (not Rogers). Give me more and I want to pay less. I want to leave. "Okay, I've disconnected your account. Anything else?"
Imagine walking into Walmart and DEMANDING to pay half cost for a gallon of milk because you've been a LOYAL customer for X years. The cashier is going to look at you like you're on drugs.
@oliviaghosh1880
August 7, 2025 at 7:42 pm
AHAHAHAHHAHAHAHAHAHAHA me and my Julie nolke wormhole at 4am :))))
@Geohillierneo
August 7, 2025 at 7:42 pm
Every video i watch of yours I can relate to ridiculously! Going through this right now!!
@adrianized
August 7, 2025 at 7:42 pm
Can this really happen in Canada tho? Doesn’t fit all the preconceptions I have. 🤔
@natasham7809
August 7, 2025 at 7:42 pm
I’ve found if you cuss out the robot, shell actually just boot you back to the previous menu
@Sowinski
August 7, 2025 at 7:42 pm
Does this work?! Like, minus the mass murder? Lol
@the_jaggernaut
August 7, 2025 at 7:42 pm
"Yeah, that was pretty straightforward, no problem" 😂
@fountgarde
August 7, 2025 at 7:42 pm
Wait I already pay like $7.99 a month for cell service anyway.
@sd.kfz.2224
August 7, 2025 at 7:42 pm
what the hell
in cold snowy north nigeri^@ Russia we can go into an app and choose a new plan in a minute.
@B100-R
August 7, 2025 at 7:42 pm
I finally feel like someone understands my pain
@mr.pattyd9138
August 7, 2025 at 7:42 pm
"I'm gonna murder everybody, you betcha!" – LMAO
@robertmaxa6631
August 7, 2025 at 7:42 pm
Classic. The pain is real.
@contextTBD
August 7, 2025 at 7:42 pm
The Gen Z in me says take the win when the manager offers a $15 discount.
@billfromchamblee
August 7, 2025 at 7:42 pm
My new goal is to watch all your videos and put this comment in each of them: "It's OK to talk to yourself and it's OK to answer. Just don't interrupt." Do we have a deal? I'll make an exception. You CAN interrupt.
@thezach13
August 7, 2025 at 7:42 pm
I got a google fi ad before watching this
@jimdavison4077
August 7, 2025 at 7:42 pm
LOL, funny because it's close to being true only it would take a couple hours being on line with them where upon your battery dies right before you get resolution. I worked 2 years at a call center for Rogers…..When they say they are getting a supervisor they are really just swapping calls with coworkers most of the time. I use to take the most irate people and got them sorted out most of the time, I found if you let them rant they tire themselves out and calm down in the end. Some people would hang up at the first curse word which was allowed as per company policy but I could handle them easily. Their are special plans only retention has access to but sometimes their are consequences with these plans they never tell you about. Great video Julie…..Shows the level of frustration people have very well in such a short video.
@sweety4271984
August 7, 2025 at 7:42 pm
I loved this!!! 💗💗💗
@felipedarkrun5188
August 7, 2025 at 7:42 pm
as of 2 weeks ago … working as a customer service representative…. this brings me flashbacks and PTSD
@deora2david
August 7, 2025 at 7:42 pm
Wow, how many days did it take get that plan? 😅😂😂 Will have to try this parley with ambassador with theses kind word of pileup things. 🤣🤣
@OssamabinKenny
August 7, 2025 at 7:42 pm
All kidding aside, Is there Unlimited Data for 40$ available through Rogers in for Toronto?
@prateektopinkatti2487
August 7, 2025 at 7:42 pm
The cell company is a paid actor. They got her name right.
@lydias342
August 7, 2025 at 7:42 pm
The increasing music tempo is lovely.
@fourleafer
August 7, 2025 at 7:42 pm
Wait can I do this
@refplusten1975
August 7, 2025 at 7:42 pm
No wonder she's so stressed…. the fridge door opens the wrong way.
@ravenisbored9678
August 7, 2025 at 7:42 pm
Julie should change the title to “how to be a Karen” or “how Verizon got unlimited data.” Something along the lines of that.
@sharpuslf
August 7, 2025 at 7:42 pm
'Parley' LOL
@kimroberts7006
August 7, 2025 at 7:42 pm
This is so true that it hurts. Seriously one of my blind rage pet peeves. Julie, you are too inside of my head for my liking…and I'm a fellow Torontonian. You are a truly amazing, hilarious person and keeping me semi-sane during 2020!
@ZariaWorldwide
August 7, 2025 at 7:42 pm
“I want unlimited data. My friends says he get it for 40 bucks a month and that’s what I want!” I was literally crying. This is a word-for-word excerpt from my life, complete with the aforementioned friend, who by the way coaches you on the whole thing. Where do you think she got the Post-It Notes from?
@selispeks
August 7, 2025 at 7:42 pm
LOL gurl you needed sirens at the end of this LOL
@0xEmmy
August 7, 2025 at 7:42 pm
Just leave… especially if you're using a physical network owner. Those have horrible pricing. MVNOs are where it's at.
Comments are closed.