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We Investigated Uber Again. It’s Worse Than Last Time.

More Perfect Union | August 25, 2026



We investigated the scheme making your Uber rides so expensive.

Uber blames rising insurance costs. But one analysis found the fee Uber charges for insurance tracks the price of the ride, not risk.

One driver saw insurance fees vary from $13.75 to $50 on the same ride.

Credits:
Producer & Host: Eric Gardner
Supervising Producer: Sam Quigley
Editor and Motion Designer: Joey Yee
Videographers: Evan Carter, Shira Evergreen, Sam Rosenthal, Guy Wagner
Production Manager: Isabel Atalaya
Production Coordinator: Jodi Clemens
Production Fellow: Astrid Dong

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More Perfect Union is an Emmy-winning, nonprofit newsroom whose mission is to build power for working people. Here’s what that means: We report on the real struggles and challenges of the working class from a working-class perspective. We attempt to connect those problems to potential solutions. We report on the abuses and wrongdoing of corporate power. And we seek to hold accountable the ultra-rich who have too much power over America’s political and economic systems.

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Written by More Perfect Union

Comments

This post currently has 40 comments.

  1. @I_am_Shawn888

    August 25, 2026 at 3:34 pm

    The average driver is trapped with car loan payments and everyday necessities and cost of living all together. Uber figured that early on. Especially if you’re unemployed and need to stay up float…

    Uber/Lyft is never a long term solution. It’s get in – GET OUT!! As quickly as possible. From what I’ve heard, the longer you stay working with their platforms, you’ll be in serious debt.

  2. @mcphedraingregg3714

    August 25, 2026 at 3:34 pm

    I'm in sw florida – they often offer me – 20-30 mile runs (uber eats) to take cava from alico and 75 – imokelee rd and 75 (26 milishes ish) (there is a cava on imokelee why do you not go there – they make more money for a distance run (total rip off for customer – total rip off they know there are resturaunts closed (customer can't pick what resturaunt is closer = uber is knowingly stealing 10's of thousands from the food delivery by taking food farther than 30 minutes (for dairy queen – pizza – target – etc)

  3. @ciberconcienciadigital

    August 25, 2026 at 3:34 pm

    Yo fui conductor de Uber en México por 3 años y la verdad me gustaba mucho, pero la ganancia apenas daba para vivir. Es muy injusto que además de lo que la compañía te quita, llega el gobierno y te quita más. Además las calles están llenas de peligros donde todos los días sales a jugarte la vida de manera constante. Para mi ser conductor era adictivo. Por eso me costo mucho trabajo dejarlo.

  4. @johnbcardin

    August 25, 2026 at 3:34 pm

    People have the freedom to not use uber, not drive for uber and the freedom to create your own uber that’s “more perfect” yet all I see is”perfection” doing is complaining and not rolling up sleeves and creating something “more perfect”.

  5. @YoRkShIRE_MaN_90

    August 25, 2026 at 3:34 pm

    I get your doing Good journalism .. but bruh .. EVERYTHING we click on in 2026 is just squeezing as much money as humanly possible … Inflation is disgusting right now and fuel // food // EVERYTHING .. and we’re now expecting to donate to this and donate to that … it’s insufferable … I pay YouTube premium which is 110% more expensive that a decade ago … but I pay to CANCEL the insufferable ADS .. but YouTubers see this as a green light to force THEIR OWN ADS down my throat 👎 … It takes the pi$$ .. Fundraising for this and fundraising for that .. then you want me to donate to mu$lim countries because they can’t afford to feed their 10 kids .. STOP REPRODUCING THEM YOU ANIMALS !!!! …

  6. @asmundurstryggvason48

    August 25, 2026 at 3:34 pm

    Uber gave me a 40% discount because I hadnt used them in a while.
    I asked the driver what he got for the 23minute ride, he got 2 dollars instead of his normal around 16-20$ for that same ride, the discount was fully taken out of the drivers already small cut.
    Uber lost nothing on giving me a 40% discount the driver did not get enough to cover gas.

  7. @face0907

    August 25, 2026 at 3:34 pm

    Uber & Lyft they all shady and greedy. Why? They're nothing without drivers. They're just a middle man who connecting driver to customer. Same as call agent.
    Fees to the driver should be FLAT and FIXED. Like monthly subscription. Not different rate of fees every single transaction.
    Stop squeeze dime off of your driver's sweat. Did you pay the gas, insurance, auto payments, tire, oil change? That's the profit corporates took away from the drivers.
    They even took the portion of tips. Yes, they did. They charged fees off of tips included amount. Uber & Lyft follow the path of closure. Do you think you can survive without drivers?
    It's better to go back to YELLOWCAB. Solid records and gentle and professional. No more random people and ransom card shows up with an attitude.

  8. @bgalbs

    August 25, 2026 at 3:34 pm

    I didn’t know that Uber dramatically reduced the driver’s take rate when the new CEO came in, and seeing that Uber now takes ~50% of the money is frankly a bit shocking. It was also alarming to see that the “auto insurance and operating expenses” line-item is so arbitrary; given the analysis presented, it seems like it’s more of a “make Uber’s earnings hit our quarterly target” lever than a reflection of market dynamics. I wish Uber were more transparent about all this; it seems like they’re trying to hide their economic model.

    I was also a bit disappointed that the video represented the “auto insurance and operating expenses” category as though it was just “auto insurance” without providing evidence explaining why it is thought to be mostly auto insurance, and what the ratio (of auto insurance to other items) is thought to be. Also, that Uber owns the insurance company was presented as a “gotcha,” but it’s standard practice at Uber’s scale (as I understand it) for such providers to be owned (see: auto manufacturers and their financing divisions).

    For me the big takeaway was that Uber’s cost structure has gotten very large, and they owe the public and their drivers transparency on where all this money is going — and they owe their stakeholders a clear plan on how they intend to get their costs much lower.

  9. @amcconnell6730

    August 25, 2026 at 3:34 pm

    Hiding profits in a secondary company so you can stiff contractors is an old trick. Hollywood signed contracts with net-profit bonuses to actors, writers, and authors, then had their wholly owned distribution and advertising companies charge high fees, increased Admin costs and loaned money from themselves to declare losses on movies. Airlines run profits into catering and maintenance when pay negotiations are up. etc etc.

  10. @albertoramos5260

    August 25, 2026 at 3:34 pm

    “I am an Uber driver in Miami, FL. On 8/24/2026, Uber charged a rider $34.24 for a 2.60-mile trip but paid me only $11.87 — a $22.37 (65%) retention, far exceeding Uber’s own published average service fee of 23.9%. This pricing pattern is not transparent to drivers and appears to allow Uber to retain disproportionate margins on specific trips. I have documentation (screenshots) of this trip and am filing this report to flag a pattern of concern regarding Uber’s upfront/dynamic pricing practices.”

  11. @communityterror73

    August 25, 2026 at 3:34 pm

    So how come when I wanted to drive for Uber and I mentioned it to MY INSURANCE COMP, they were going to raise MY RATES? It’s not like Uber pays the insurance on MY CAR! Even if I had an accident with a passenger in my car, they could still sue ME and Uber…total BS racket Uber has going on here! Precisely why I didn’t even consider driving for them…AND I saw all the videos of people freaking TF out in Uber cars, throwing crap, tearing up back seats, destroying things, and then nothing gets done about it! Nope nope and hell nope! Homey don’t play like that! 🤨

  12. @Jon.......

    August 25, 2026 at 3:34 pm

    "Operational Expenses" should be a separate line item, not combined with Commercial Insurance. Booking fees should be low and a set fee. Companies should either get a bond or use an independent insurance company, not be able to start, operate and own their own insurance company for which they are are only "customer".

  13. @BerinMaik

    August 25, 2026 at 3:34 pm

    I am a Ux designer and ai engineer. I would love to start a new ride share company that is not money hungry. One that takes it fair share, pays the drivers a fair amount of money and doesn’t break the bank for the normal people… who’s down?

  14. @skifromtheskee

    August 25, 2026 at 3:34 pm

    How is there such a sense of privacy when you know EVERYTHING in there is recorded and being viewed God knows where by God knows who…..Why are we pushing ourselves out of existence. Literally and figuratively handing over the keys to our entire existence to AI…It's really insane and truly dystopian.

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